Overview
At FREECGICODE, we aim to ensure that our customers are completely satisfied with their digital purchases. Please read our refund policy carefully to understand the procedures and your rights regarding refunds and returns.
Digital Products
Due to the nature of digital products, we offer refunds on a case-by-case basis. If you experience issues with a download or if you believe there is a discrepancy with your purchase, please contact our support team within 14 days of your purchase date.
Eligibility for Refunds
- Refunds are applicable if you've received a defective or corrupted digital file.
- If the purchased item is substantially different from the description provided, a refund may be issued.
- Requests must be made within the specified period and with valid reasons.
Non-Refundable Situations
Refunds will not be issued if the request does not meet the above criteria. Additionally, personal dissatisfaction with a product or the change of mind does not warrant a refund.
Processing Your Refund
Once your refund request is approved, it will be processed within 5-7 business days. Please note that the timing of the refund may vary based on your payment method and bank policies.
Contact Us
If you have any concerns or queries regarding our refund policy, please reach out to our support team at [email protected]. We're here to assist you and ensure a satisfactory resolution to your concerns.